Tanega Travel has been on the Internet since February 1995, and has received some great follow-up letters from our world wide clients. One was even thoughtful enough to write a letter to the Travel Editor of The Washington Post! That's really something for a family travel agency in Honolulu. We just had to reprint it after the feedback, below. Please check out our main page at tanega.com for more information and to receive a customized quote.
The following feedback from one of our clients appeared in the June 3, 1999 issue of Arthur Frommer's Budget Travel Online Daily Newsletter:
To the Editor:
We just returned from Hawaii where we went to celebrate our 40th anniversary. We, being spouse and our four grown siblings. Before booking the trip, I checked with my local travel agent, the airlines vacation packages and then went on line and located Tanega Travel International in Hawaii. Because of the time difference here, I wanted someone who would be available when I needed them.
The package was reasonable for all the things I required. Such as two cars, water front condo, etc. They delivered everything promised and more. Everything was very professional and arrived on the dates promised. Every e-mail inquiry was answered immediately. I would highly recommend them to anyone who is considering going to Hawaii.
Only the warmest of Mahalos the job you did on arranging our vacation for us. Everything went perfectly as planned, without a hitch. I can't say enough, it was great. You have my business in the future and any referrals that might come your way. Thanks again, WK Family, West Hills, CA
Hi, I got home from Hawaii yesterday morning. I had a GREAT time! Everything was perfect! Thank You for everything. I'm going to tell all my relatives and friends what a GREAT travel agent You are. I'm hoping to take my whole family to Hawaii soon. When we go we'll make all our arrangements through You. Thank You again! TB, Monroe, WI
I know the notification is quite late, but we wanted to thank you for the wonderful vacation. Everything went as well as possible. The arrangements were flawless. I have recommended your agency to all my friends,...we will be sure to contact you in the future of our travel plans. Grateful. DC, New York, NY
We have returned from a wonderful stay in Kauai - all the arrangements worked out beautifully, and we had a marvelous time. Thank you so much for your help in setting this up, your attention to detail, and the many friendly communications we received from you. Rest assured that if our travel plans include Hawaii in the future, we will certainly get in touch with you again! Regards, EN, Cambridge, MA
Everything was perfect! Thanks for the extra effort with the room. We had a great vacation. KD
To the best travel agency on the internet. TD
Thanks for your help booking our honeymoon to Lanai. Everything was fantastic! You've helped calm my fears of doing business over the internet. I will happily recommend you to anyone wanting to go to Hawaii. Ciao. MA
I recently used your service over the internet to book travel to and from Hawaii. You also booked hotel and car reservations for us. I wanted to thank you for your help. Your service was efficient and helped our stay in Hawaii the trip of a lifetime. BJ
Hi, Just a short note to let you know how much my wife and I appreciated our "hassle-free" vacation to Hawaii earlier this month, thanks to your careful attention to detail. Everything was as we planned and we certainly enjoyed the relaxed atmosphere and friendly people of Molokai. I look forward to dealing with your agency for our future Hawaii vacations. Aloha, JP
Thanks to you, I could enjoy a lot there and really appreciate your time and effort. Hope to have some more chances next time. SL
...if you have a chance to arrange holidays in Hawaii islands, please simply contact above internet address to receive excellent and reasonable travel service. SL
I would like to thank you for the arrangements that you recently made for us while we were in Hawaii. Everything worked perfectly right from our arrival in Honolulu where we found our travel package at Aloha Airlines will call. We would both like to thank you very much, MAHALO NUI, and we will certainly contact you when the time comes to again visit your beautiful islands. SA
We would like to thank you for planning the best honeymoon two people could ever ask for. We had such an incredible time in Hawaii. It was such a pleasure meeting you. We have given you all the credit for making our honeymoon so complete..you deserve it. Thanks for everything. MG
I had such a good time on that trip. In fact, I may have convinced a couple of friends of mine from here to take a belated honeymoon in Hawaii. They haven't made a final decision on a destination yet, but I told them that if they go to Hawaii, I have a really good travel agent they should contact. I still have a couple of your business cards, which I will most definitely pass along to them. Thanks again. CR
My wife and I would like to thank you for the wonderful arrangements you have made for our Hawaii trip. We enjoyed ourselves thoroughly on the two islands and are planning to return to Hawaii (this time to other islands) in the near future. We will call on you again. Mahalo and keep up the good work! CW
We have to thank you for the wonderful vacation you planned for us! We had a simply fabulous time. The only complaint being, we needed another week! We couldn't possibly fit all the wonderful things available to do in just one. Thank you for all you and your staff did to help us plan this vacation. Of course we plan on doing it again as soon as we can and we WILL call you! We intend to recommend you all those who ask. Mahalo. LC
We did have a great time in Hawaii. Everything worked out very smoothly, and you now have another 100% satisfied customer. Thank you again. GG
It is now almost 3 weeks since we returned from our US trip (California and Arizona) and from Hawaii. It was like a dream with an island's stay just marvelous. Everything, from the condominium facilities to the island beauties, was just perfect. We all dream to return to Hawaii again in the future: it is close to paradise! Thank you for the card. It is nice to receive such a regard from your travel agent! We thank you for your services and send you our very best regards. RR
I would like to extend my sincere appreciation, on behalf of my family, to your travel arrangements. We did have a wonderful trip visiting those beautiful islands where unforgettable memory remained. We truly felt the warm reception from Hawaii. My kids are so excited for the voyage that they all look forward to visiting again the dreamlands. We all hope to be able to see you soon. LH
This note is just to thank you for arranging all my travel to the Big Island earlier this month. Everything went smoothly and I am grateful to you for your efficiency. Much appreciated. MA
My wife, her sister and I had a wonderful time in Hilo. The room was everything we hoped for. I hope you have occasion to use my previous offer of a reference from a satisfied customer - I'll give them an earful. KB
Thank you very much for arranging our honeymoon. We had a wonderful and relaxing time in Hawaii. All your arrangements (from the car to hotel to air ticket) went very smoothly. The price of your package was amazingly good (as we found out from talking to other tourists). Overall, we are very impressed with your service and we will definitely use your agency for our next holiday to Hawaii (hopefully in the very near future). ST
I am writing this letter to thank you for my honeymoon trip. It was far more than what I expected and I am very pleased with your offer. I promise that I will introduce Tanega to anyone who is willing to go to Hawaii for vacation. Thanks again for the trip. JK
The trip was wonderful and we had a great time. It must be great living in Hawaii. I wanted to thank you for helping me with the arrangements. I couldn't have wished for better arrangements or a better vacation. Mahalo. MR
Many thanks for making the travel arrangements for my recent trip to Hawaii. The whole family had a wonderful time and the travel went flawlessly. JF
We are now back to Montreal, safe and sound. The 2-week trip to Hawaii was surely the most fantastic vacation experience we've ever had, and this was thanks to your care and good judgment in making the arrangement for our stay on the three islands. I will be pleased to provide reference to your potential clients whenever you nee. KH
Thank you for your help with my travel arrangements. It was great working with you and your team! I sure had a wonderful trip and a very good time in your beautiful country. I have no doubt that I will be back - and be sure I'll be in touch with you. Thanks again. ND
Thank you for the wonderful friendly service, and the prompt delivery of the tickets. It was very nice to do business with such a professional company as yours. If you need anything when you're in Vegas, or just want to say hi give me a call! GL
Hi! We just got back from Hawaii yesterday. We just wanted to say that the trip was wonderful and the organization was very good. We are looking forward to visit again other islands of the Aloha State in the future. Thank you for taking part in making the internet an efficient place for business and entertainment. RB
I just returned from the trip you arranged for my wife and myself to Kauai. I want to thank you for the arrangements. Your package deal saved us money, and the Poipu Kai was a fine condo. You can thank the internet for letting me find your web page. Mahalo. NL
To the Travel Editor
Sunday, June 9, 1996
Readers of the Travel section may want to know about the ease of making travel arrangements by Internet, especially if one has access to the World Wide Web. My husband and I recently returned from our honeymoon in Kauai entirely arranged--airfare, hotel and car rental--with the help of a Hawaiian travel agent whose Web site (http://tanega.com) I came across while seeking information on Kauai. Nayna Tanega Goodin (e-mail: email@example.com) was very helpful, extremely knowledgeable about the island and had access to some outstanding values.
For example, when I first started to check on air fares from San Diego (the wedding site) to Kauai, United quoted a lowest fare of $900 per person. Goodin was able to find fares of less than $600 per person. When I told her we would love to stay at the Hyatt Regency Kauai but found it too expensive, she was able to find a very reasonable package including two nights at the Hyatt Regency, four nights at the Hanalei Bay Resort and car rental. We had a wonderful time.
Net surfers with Mosaic or Netscape will also find home pages from the Hawaii Visitors Bureau, Outrigger Hotels, Hilton and many other hotel chains, and many bed-and-breakfast inns, in Hawaii and elsewhere.
Advantages to making travel arrangements by Internet include finding someone very well acquainted with the vacation site, being able to communicate easily despite the difference in time zones and not having to wait on hold as one would by phone. I would highly recommend it for any busy person. (While searching for travel agents in Hawaii, I was able to e-mail the same letter to three of them simultaneously and then wait for their responses.)
And during the vacation itself, whenever there were problems, our travel agent was a local phone call away. When the hotel insisted we were supposed to have brought vouchers with us, Goodin was able to fax them immediately--an impossible feat if we had booked through someone six time zones away.
Of course, travelers should use common-sense caution when making arrangements by Internet. Don't give out credit card numbers if the browser you are using is not secure (have the agent fax you a form to fax back, or call them). Check out if a business is reputable. The agent's local Better Business Bureau might even be accessible by Internet.
Tanega Travel International, Inc.
4253 Halupa Street
Honolulu, Hawaii 96818 USA
tel & cell: 808 487-8066
tel & fax: 808 423-9197
Description: Members of the Airlines Reporting Corporation (ARC) and International Airlines Travel Agent Network (IATAN), and licensed in the State of Hawaii (TA 664). On the internet since: February, 1995. Specializes in travel packages to Hawaii, interisland packages, hotels, car rentals. Located on the Island of Oahu, near the Aloha Stadium.
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